If something arrives damaged, faulty, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and help arrange the next step.
For change-of-mind returns, contact us before sending anything back. Items generally need to be unused, in original condition, and returned with packaging where possible. Return shipping costs may be the customer's responsibility unless the item is faulty or incorrect.
Refunds are processed after the returned item has been received and checked. Original shipping charges may not be refundable unless required by law.
Nothing on this page limits any rights you may have under Australian Consumer Law or other applicable consumer protection laws.